Treatment complaints and healthcare disputes

A concern about medical treatment often involves several people, a long sequence of events and records that are difficult to read without context. We help patients and their families set out what happened, identify the legal questions and prepare a clear account supported by the documents available.

Our work can include correspondence with a clinic or practitioner, reviewing a response to a complaint, discussing a proposed settlement and representation in a dispute. Where a clinical question needs specialist analysis, we discuss what independent evidence may be needed.

Advice for healthcare professionals and providers

We also advise clinics, practitioners and healthcare businesses on the legal documents used in their work. This can include service agreements, commercial contracts, responsibilities between organisations and the handling of complaints.

Medical-law work can overlap with confidentiality, personal data, employment and insurance. We consider those issues together where they arise in the same matter, rather than treating a contract or complaint in isolation.

Healthcare agreements and insurance

Before signing or challenging an agreement, it is useful to understand the services promised, the payment terms and the responsibilities of each party. We review treatment and healthcare agreements and help clients prepare questions or proposed amendments.

If an insurer is involved, we can also review the relevant policy wording and the reasons given for a coverage or payment decision.

What to prepare for a consultation

A short timeline, including treatment and complaint dates
The relevant agreement, invoices and correspondence
The medical records or reports already available
Any response from the clinic, practitioner or insurer

Start with a brief description of the matter and any deadline. We will explain which documents we need to review and agree the work and fees before proceeding.